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FAQ
What is your medium?
I blend oil paint with a cold wax medium using a palette knife, then apply 20 to 30 layers onto a wooden panel using a
spatula and a printer's roller called a brayer. Each layer is incised with various sharp tools for surface texture and interest.
Over time, some marks are obscured while others remain intact. Examine my paintings closely and you’ll discover underlying
colors peeking through the scratches. I also like to use transparent colors, which lend depth and luminosity to my paintings.
When dry, the surface boasts a highly durable, hard finish.
Wax as a paint medium dates back over 4,000 years to ancient Greece and Rome. It was later popularized in Egypt where
600 works survive from 100–300 A.D., a testament to its longevity and beauty through the ages.
spatula and a printer's roller called a brayer. Each layer is incised with various sharp tools for surface texture and interest.
Over time, some marks are obscured while others remain intact. Examine my paintings closely and you’ll discover underlying
colors peeking through the scratches. I also like to use transparent colors, which lend depth and luminosity to my paintings.
When dry, the surface boasts a highly durable, hard finish.
Wax as a paint medium dates back over 4,000 years to ancient Greece and Rome. It was later popularized in Egypt where
600 works survive from 100–300 A.D., a testament to its longevity and beauty through the ages.
How do you ship artwork?
All artwork is professionally packaged to ensure safe delivery. You'll receive a tracking number via email as soon
as your order has shipped.
as your order has shipped.
- Original art ships via FedEx Ground within 2–3 business days, usually from my studio in NC, to USA and Canada.
If the painting is at a gallery, I may have it shipped directly to your location. A signature will be required.
For international orders, please contact me at victoria @arte-cera.com.
- Giclée reproductions will ship directly from the printer located in Austin, TX via USPS and UPS. All reproductions are
meticulously made-to-order. Please allow 5–12 business days from order date to final delivery.
What is your FREE return policy?
Your satisfaction is 100% guaranteed. Once you receive your artwork, you'll have 7 days to return it at no charge for an equal
exchange or 100% refund applied to your method of payment, less original shipping costs. This will give you an opportunity
to view the art on your wall to make sure you are 100% satisfied with your purchase. If, for whatever reason, you're not pleased
with your purchase, please contact me for a prepaid return shipping label.
exchange or 100% refund applied to your method of payment, less original shipping costs. This will give you an opportunity
to view the art on your wall to make sure you are 100% satisfied with your purchase. If, for whatever reason, you're not pleased
with your purchase, please contact me for a prepaid return shipping label.
If needed, how do I make a return?
We package as professionally as possible; however, accidents happen. If your art is damaged upon arrival, please contact me
within 2 days. Keep the original packaging and materials. I may ask for you to take a photo of the damaged artwork. I'll then
send you a prepaid return shipping label, and offer an exchange or full refund.
within 2 days. Keep the original packaging and materials. I may ask for you to take a photo of the damaged artwork. I'll then
send you a prepaid return shipping label, and offer an exchange or full refund.
Still have questions? Please contact me at (312) 927-1748 or email me at victoria@arte-cera.com.
Verified Returns & Exchanges
The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.
Description of Policy from Merchant:
If you are not satisfied with your purchase for any reason, you may return the items for a full refund, less the cost of shipping. All products are guaranteed to arrive safely. If an item is damaged during shipping, please email me immediately at victoria@arte-cera.com for further instructions.
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Verified Archival Materials Used
The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.
Description from Merchant:
Papers: A smooth 100% acid-free cotton rag, natural white, heavyweight fine art paper. Archival, museum quality. Light fastness rating of 100+ years. Canvas Prints: Archival, top quality, museum grade canvas. When viewed under proper conditions, you can expect from 100 – 200 years of life .
